FAQ

Find quick answers to the most common questions about shopping with Emixworld. Still need help? Contact us — we’re always happy to assist.

🛒 ORDERS & PAYMENTS

Q: How do I place an order?
Simply browse our shop, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.

Q: What payment methods do you accept?
We accept major payment methods including debit/credit cards, bank transfers, and mobile payment options (depending on your location).

🚚 SHIPPING & DELIVERY

Q: How long does delivery take?
Standard shipping takes 3–7 business days, while express shipping (if available) takes 1–3 business days. Delivery time depends on your location.

Q: Do you offer international shipping?
Yes! We offer international shipping to selected countries. Shipping rates and delivery times will be shown at checkout.

Q: Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS.

🔁 RETURNS & EXCHANGES

Q: What is your return policy?
You can return unused, unopened products within 7 days of delivery. Items must be in their original condition. See our full Return Policy for details.

Q: How do I start a return?
Email us at support@emixworld.com with your order number and reason for return. Our team will guide you through the process.

💄 PRODUCTS & AVAILABILITY

Q: Are your products authentic?
Absolutely. We source only genuine, high-quality beauty and haircare products.

Q: What if something I want is out of stock?
If an item is sold out, you can click “Notify Me” to get an email when it's restocked—or contact us to check availability.

📦 OTHER QUESTIONS

Q: Do you offer bulk or wholesale pricing?
Yes! If you're a beauty professional or salon owner, email us at sales@emixworld.com for special pricing and packages.

Q: How can I contact Emixworld?
You can reach us at support@emixworld.com, or via our Contact Us page. We typically respond within 24–48 hours.